Automatic veterinary benchmarks, kpi’s and client reactivation

Veterinary benchmarks. Hassle free and ready to go! 

Veterinary benchmarks, staff performance, KPI’s, dashboards and client reactivation.

Veterinary professionals running their own practices have some challenging problems and frustrations:

  • Are you overwhelmed by what you should be monitoring, you don’t know where to start? Do you have information overload?
  • Do you feel uncertain of where to focus your business?
  • Are you worried about how your staff are performing? Are some staff are losing you money but you don’t know which ones?
  • Are you working hard but not seeing enough profit and you don’t know why?
  • Are you potentially losing customers and not aware of it? Would you like to know who these customers and patients are and re-engage them with your business?

Find out how we solve these problems

Why you need Profitdiagnostix

In the veterinary industry, accurate veterinary benchmarks are very hard to get because all the information is hidden away in practice management systems. The reports in most veterinary practice management systems are inconsistent and never quality tested by business professionals, so no two practice management systems report in the same way. Furthermore, your accounting information is stored in one of many different accounting systems that is completely separated from your practice management system.

Veterinary business owners have very little time to monitor their business and their staff. Chelating spreadsheets and spending hours every week to calculate profitability and staff performance is just not an option, so something quick, easy accurate and automated is required.

To solve this problem, an accounting firm and software company have created Profitdiagnostix – a system that automatically collects all the data from practice management systems and accounting software every day. It will then create dashboards for you, giving you all the information that you require to run an efficient business. 

With Profitdiagnostix it is now possible to measure the following parameters with accuracy:

  • Veterinary benchmarks for practices. Benchmark yourself against national averages for the volume of patients you see, average invoice value and types of procedures you perform. In fact you can be benchmarked against anything that you invoice. 
  • Veterinary staff performance and productivity. Benchmarks don’t need to be restricted to the entire business! You can measure most parameters for each staff member also.
  • Clear financial reports and projections. This uses the data that is hidden away in your accounting software and tidies it up so that it is easy to read and understand. The benchmarks can therefore be extended to your financial reporting. You can calculate and compare how your cost of goods sold, wages, laboratory expenses and most other expenses stack up against national averages for your industry.  And you don’t need to be an accountant to understand the financial reports!

I’m seeing that the reports are coming through on an automated basis, you get to look at them and access them be it at home or work. The reports come through and I think that is to me a big fundamental one, it gives some very unique insight to the business and it’s very up to date.

Kevin Cruickshank
Gold Coast Veterinary Surgery

It’s a great tool to pass onto the other staff members. To be able to give them a printout that explains their performance and it’s not just my judgement or biased opinion. If they get a print out where the numbers don’t lie, it just allows them that very regular little adjustment. They just get a little quiet email in their inbox every week and they might raise something with me and ask how they can get it back up. It’s opened up a whole new way of coaching, and certainly allows the leaders in the practice to move forward independent of me.

Shibly Mustapha
Algester Veterinary Surgery, Calamvale Veterinary Clinic & Mt Gravatt Veterinary Clinic

It’s really easy. It’s taking a lot of the work out of me. We’re shifting our monthly management meetings to suit the Profit Diagnostix so we’ve got the fresh data. I can get it to our two managers and we can come up with some plans on what we need to change from the diagnostics. It’s made my job a little bit too easy, I probably need to refocus a little bit!

Matthew Cox
Great Western Animal Hospital

It’s very easy to see because it’s blue, green, up and down. So even for somebody like me who is not interested in figures, I can see where I am and where I have to work on. It’s probably a really good tool for people like me that don’t do figures.

Gundula Rhoades
Gowrie Veterinary Clinic

It takes a lot of time out of my week. It was taking me a lot of time to get my KPI’s for reporting to my team, but since I’ve been using the software it’s been a lot easier. If you’re struggling with finances, understanding hem and working with KPI’s then I would really recommend that you use this team to help you out.

Linda King
Moffat Beach Veterinary Surgery

I wanted to share with you how great I am finding the Profitdiagnostix, it is such a fantastic business tool. Up to the minute reports that show me exactly how my business is performing in all areas, where we are performing well and where we can improve, enable me to target these areas in real time and see the results immediately. I have never come across any reporting toll as great as detailed as this. Previously I would generate KPI’s on a monthly basis, this was extremely time consuming and involved producing many reports from both my veterinary software as well as my accounting software to calculate – with Profitdiagnostix all the hard work is done for me. This is a tool every vet clinic must have!

Amanda Gough
Riverbank Veterinary Hospital