It’s a great tool to pass onto the other staff members. To be able to give them a printout that explains their performance and it’s not just my judgement or biased opinion. If they get a print out where the numbers don’t lie, it just allows them that very regular little adjustment. They just get a little quiet email in their inbox every week and they might raise something with me and ask how they can get it back up. It’s opened up a whole new way of coaching, and certainly allows the leaders in the practice to move forward independent of me.
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